Privacy Policy

Last updated: 5 November 2025

BAC Luxury Cruising (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our reservation services or visiting our website.

1. Information We Collect

We collect the following types of information when you make a reservation or contact us:

Reservation details such as preferred date, time slot, number of guests, and special requests.
Contact information including your name, email address, and phone number.
Correspondence and inquiries submitted via email or web forms.
Technical data (browser language, device type, approximate location) gathered through cookies and analytics tools to improve our website. These data points never identify individuals.

2. How We Use Your Information

Your information is used to:

Process reservations, confirm availability, and create schedules in Google Calendar.
Send booking confirmations, reminders, and operational notices via email.
Respond to inquiries and provide customer support.
Improve our services, website experience, and safety planning.
Comply with legal obligations or respond to lawful requests.

3. Data Sharing and Disclosure

We never sell or rent your personal information. We may share data only with:

Trusted service providers (such as email and calendar platforms) who assist us in delivering bookings. These providers are bound by confidentiality obligations.
Authorities or third parties when required by law, regulation, or court order.
Professional advisors (lawyers or accountants) when necessary to protect our rights.

4. Data Security

We implement administrative, technical, and physical safeguards—such as encrypted connections, access controls, and staff training—to protect your data. While no method is completely secure, we continually review our practices to minimize risk.

5. Retention and Your Rights

Reservation records are retained only as long as necessary to manage operations, comply with legal duties, and resolve disputes. Depending on applicable laws, you may have the right to request access, correction, deletion, or restriction of your personal information. Contact us using the details below and we will respond promptly after verifying your identity.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: beppu.bac@gmail.com
Address: Beppu Bay, Oita, Japan